Why Partner with MicroConstants?

Experience, Specialized Scientific Knowledge, and Proactive Problem Solving

Experienced. Since 1998, MicroConstants has supported 250+ clients in 27 countries, completed over 4,000 projects, and developed more than 1,400 methods, including 100 non-proprietary assay methods.

Specialized in bioanalytical and pharmacokinetic analysis. At MicroConstants, our core expertise is providing our clients with superior quality bioanalytical, drug metabolism, and pharmacokinetic analysis services throughout the entire drug development process (from discovery to NDA-filing). Rather than a “one-stop shop”, or full-service CRO, where these research services can be more of an ancillary service offering, we have a niche focus in bioanalytical research and routinely partner with other service providers to ensure our clients are supported throughout the entire drug development continuum.

Creativity in solving challenging scientific problems. Despite the analytical complexity, our method development team approaches every compound with creativity, innovation, and years of scientific knowledge, allowing MicroConstants to solve challenging scientific problems that others cannot. Throughout the past decade, we have solved difficult analytical problems including the detection of amino acids, peptides, steroids, cephalosporins, and chiral separation of various enantiomers using liquid chromatography/tandem mass spectrometry (LC/MS/MS). Read our case studies for specific examples of ways we have helped advance our clients' drug development programs.

Exceptional Client Services

100% client satisfaction rate. The continued support of our clients is of extreme importance to us, so we conduct annual customer surveys to ensure we are consistently meeting expectations. Between November 2010 and October 2011 we received responses from more than one-third of all our clients. Of those, 100% said they were either satisfied or very satisfied with the quality of work produced by MicroConstants.

Majority of new business comes from referrals. A large part of our growth over the past decade can be attributed directly to referrals from current clients, past clients, and industry consultants. In fact, 97% of the clients that responded to our most recent customer satisfaction survey said they would or already have recommended MicroConstants to a peer or industry colleague. The remaining 3% were undecided, commenting that it was still too early in their study to decide. Some of the reasons indicated for recommending our services included excellent communication, high quality data and results, and satisfaction with deliverables.

Prompt communication and continuous status updates. A dedicated Project Coordinator (PC) and knowledgeable Principal Investigator (PI) are assigned to every project we conduct to ensure you always have a main point of contact throughout the duration of your study. Your dedicated PC, PI, and senior management, when needed, are always available to answer any questions you may have about your project and results.

Flexibility. We understand that the drug development process is complicated and often unexpected obstacles arise that could change the course of your study. At MicroConstants, we make ourselves readily accessible to our clients, and are always willing to work with you to accommodate requests and changes related to your project and timelines.

Commitment to Quality

13 year history of GLP compliance. MicroConstants has been successfully inspected by the United States Food and Drug Administration (USFDA) for compliance with Good Laboratory Practices (GLP). All studies conducted at our facilities are performed in accordance with the GLP requirements of the USFDA, OECD, and MHLW.

Complete confidence in the scientific data produced. All GLP regulated studies conducted at MicroConstants are audited by an experienced, independent member of our Quality Assurance Unit (QAU), and every study meets or exceeds the criteria set forth by our Standard Operating Procedures (SOPs). In a recent client survey, 99% of those that responded said they were either confident or very confident in the quality of the data and results provided by MicroConstants.

Still not convinced? Contact us to schedule a time to tour our facility and meet our team.